Introduction

In the fast-paced world of healthcare technology, product managers often struggle with having too many ideas and not enough time to execute them. At PharmEasy, we’ve had many conversations that ended with the frustrating line, “Let’s park it for later.”

But what happens when “later” never comes? Good ideas can get lost under tight deadlines, limited resources, or competing priorities. Small innovations that could enhance patient experience may never come to fruition. This is where AI in healthcare makes a significant difference.

By adopting an AI-first approach, we are changing how product and tech teams collaborate. AI is no longer just a tool for taking quicker notes or brainstorming; it has become a partner that helps us develop products from start to finish. The role of AI in healthcare extends beyond saving time; it enables teams to create better, safer, and more patient-focused solutions while keeping pace with a rapidly changing market.

A New Way of Working: PMs and Engineers, Powered by AI

Traditionally, PMs outline problems and goals, and engineers turn them into solutions. With AI, the process becomes quicker, smarter, and more collaborative:

• Rapid Prototyping: Ideas that used to take weeks to prototype can now come to life in hours. Generative AI helps PMs quickly visualize concepts, test workflows, and refine plans without delays. This enables teams to experiment freely, try multiple ideas, and discover the most effective solutions for patients.
• Faster Alignment: AI can instantly transform user needs into product flows, code snippets, and technical details, enabling faster alignment and more efficient development. This use of AI in healthcare connects vision and execution, keeping everyone aligned and reducing miscommunication.
• Engineers as Enhancers, Not Translators: Engineers now spend less time on repetitive tasks and more time improving AI-generated foundations. They enhance the AI’s work, rather than just translating requirements into code.

This change isn’t just about speed. It creates a shared creative space where PMs and engineers collaboratively build, moving away from sequential handoffs toward genuine teamwork. These are some benefits of AI in healthcare, including faster innovation, improved collaboration, and products that genuinely support patients.

The Radiology Case Study

One of our most extensive experiments with this approach was the development of the Radiology Bot, a tool that explains diagnostic reports in straightforward, patient-friendly language. This project clearly demonstrates the role of AI in healthcare in action.

Here’s how AI made a difference:

• From Brief to Prototype: Instead of producing lengthy PRDs, the PM utilized AI to create conversation flows, edge cases, and tone guidelines, all of which focused on patients. This made the transition from idea to prototype faster and more efficient.
• From Prototype to Code: Engineers integrated these flows into the backend with AI support, automatically generating necessary code and receiving smart suggestions for improvements. AI acted as a partner, not just a tool, speeding up work while maintaining quality.
• From Idea to Launch: What could have taken weeks went live in just a few days, without skipping validation or safety checks. The use of AI in healthcare allowed us to deliver faster while ensuring patient safety and compliance remained a priority.

The best part? Patients began using the product earlier, providing real feedback while we continued to make improvements. This early engagement emphasizes one of the key benefits of AI in healthcare: quicker innovation while keeping patients at the center.

What This Means for PMs

Generative AI is reshaping what it means to be a Product Manager:

• From idea owners to builders: PMs can now directly influence working solutions, not just plan them.
• Validate with prototypes, not decks: Hypotheses can be tested in real products, rather than endless documents.
• Collaboration becomes simultaneous: Working alongside engineering in real time shortens time to market.

At PharmEasy, this shift in mindset enables us to prioritize speed for patient value, without compromising quality or compliance.

The Road Ahead: AI-First Product Development

We see this as just the beginning. Our AI-first approach will continue to transform how we experiment, allowing us to do so more quickly with greater opportunities to test bold ideas, minimize “busy work,” and build empathetic solutions that are technically sound yet genuinely patient-centered. In healthcare, speed matters, not just for our business, but for every patient waiting for clarity, support, or the next step in their care journey.

With AI as our partner, “let’s set this aside” is finally becoming “it’s live.” By utilizing AI, PharmEasy is demonstrating that the role of AI in healthcare extends beyond simply speeding up processes. It helps teams collaborate better, build stronger products, and make healthcare simpler for patients. AI is not just a tool; it’s a partner that is changing the way we create, test, and launch solutions.

Disclaimer: The information provided here is for educational/awareness purposes only and is not intended to be a substitute for medical treatment by a healthcare professional and should not be relied upon to diagnose or treat any medical condition. The reader should consult a registered medical practitioner to determine the appropriateness of the information and before consuming any medication. PharmEasy does not provide any guarantee or warranty (express or implied) regarding the accuracy, adequacy, completeness, legality, reliability or usefulness of the information; and disclaims any liability arising thereof.

Links and product recommendations in the information provided here are advertisements of third-party products available on the website. PharmEasy does not make any representation on the accuracy or suitability of such products/services. Advertisements do not influence the editorial decisions or content. The information in this blog is subject to change without notice. The authors and administrators reserve the right to modify, add, or remove content without notification. It is your responsibility to review this disclaimer regularly for any changes.

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Key Takeaways

• The Vein Finder helps locate veins quickly and accurately, reducing discomfort and needle pricks during sample collection.
• From children to elderly patients with hard-to-locate veins, the device ensures a smoother, stress-free and precise blood sample collection.
• The technology not only improves patient comfort but also makes the phlebotomists’ job easier and more precise.

Introduction

At PharmEasy, every improvement we make is guided by a simple belief: healthcare should be as stress-free and comfortable as possible.

We know that for many, especially children, the elderly, or individuals with hard-to-locate veins, giving a blood sample can be stressful. Multiple pricks, long wait times, and discomfort can turn a simple test into an unpleasant experience.

That’s Why We Knew It Was Time for an Upgrade

To make at-home sample collection smoother, we’ve introduced the Vein Finder Machine: a thoughtful addition to our phlebotomists’ toolkit.

This handheld device uses near-infrared light to visualise veins beneath the skin, helping our professionals locate veins quickly and accurately. It reduces the chances of multiple pricks and ensures a more comfortable experience, especially for those with difficult veins, children, or patients undergoing regular testing.

Because for us, at-home lab tests aren’t just about convenience. They’re about care, comfort, and putting people at ease. And with the Vein Finder, we’re taking one more step towards that promise.

Here’s How PharmEasy Is Utilising This Groundbreaking Technology

• Reduced Discomfort: The Vein Finder device’s infrared imaging capability enables phlebotomists to locate veins with even greater accuracy and speed. This precision significantly reduces the chances of multiple needle sticks, minimising patient discomfort.
• Improved Success Rate: Vein finders enhance the success rate of venipuncture and reduce the chances of complications, such as hematomas (bruising), nerve damage, or accidental puncture of arteries.
• Enhanced Patient Experience: Using vein finders can improve the overall patient experience by reducing anxiety and fear associated with needle sticks and increasing the chances of a successful procedure on the first attempt.
• Ideal for All Ages: This device is suitable for all age groups. It is especially beneficial when dealing with pediatric and geriatric patients, where vein accessibility can be challenging. Vein Finder ensures that even the most fragile veins can easily be located.

The Vein Finder Machine isn’t just a relief for patients. It’s a game-changer for our phlebotomists too. With clearer vein visibility and fewer multiple pricks, our experts can collect samples faster, with more confidence and comfort. It saves time, reduces patient anxiety, and makes each visit smoother for everyone involved.

Here’s what our phlebotomists have to say:

“The Vein Finder has made my job so much smoother, especially with kids and elderly patients.”

— Rita M., Senior Phlebotomist, Mumbai

“It saves time, builds trust with patients, and makes me feel more efficient.”

— Anjali K., Home Collection Expert, Chennai

PharmEasy’s use of Vein Finder technology is just one of the many ways we’re working to make healthcare better for everyone. It reflects our ongoing commitment to care that’s not only high-quality and accurate, but also comfortable and convenient.

We’re continually seeking ways to enhance your experience, and this is just the beginning. In the coming months, you’ll see even more innovations designed to make diagnostics simpler and smoother.

The next time you need a lab test, consider giving this upgraded experience a try.

Book a health checkup now

Disclaimer: The information provided here is for educational/awareness purposes only and is not intended to be a substitute for medical treatment by a healthcare professional and should not be relied upon to diagnose or treat any medical condition. The reader should consult a registered medical practitioner to determine the appropriateness of the information and before consuming any medication. PharmEasy does not provide any guarantee or warranty (express or implied) regarding the accuracy, adequacy, completeness, legality, reliability or usefulness of the information; and disclaims any liability arising thereof.

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Key Takeaways

• Generic medicines contain the same active ingredients as their branded counterparts.
• They are approved by regulatory authorities like the FDA and comply with WHO-GMP manufacturing guidelines.
• Generic medicines are often more affordable than branded ones due to reduced development and marketing costs.

Introduction

In a time when healthcare costs are rising steadily, managing monthly medicine expenses can be challenging, particularly for individuals dealing with chronic conditions. One way patients can potentially reduce costs, without compromising on prescribed treatments, is by considering generic medicines, also known as generic alternates.

But what exactly are these medicines, and how do they compare to their branded counterparts? Let’s take a closer look.

What Are Generic Alternates?

Generic medicines, or generic alternates, are less expensive versions of medicines that:

• Have the same active ingredients in the same strength
• They are identical in dosage form, administration method, and intended use
• Deliver similar medicinal effects and results
• They are FDA & GMP certified

They are similar in dosage, strength and benefits to your prescribed non-generic medicines. Technically, there is no difference between a generic medicine and its branded counterpart. The only significant difference is the price and the branding or packaging. 

Why Are Generic Medicines More Affordable?

It’s natural to wonder: If generic medicines are just as effective, why are they so much cheaper? Here’s why:

1. No Patent Costs

When a pharmaceutical company first develops a new drug, it is protected under a patent, giving the company exclusive rights to manufacture and sell that medicine. This helps them recover the high costs of:

• Research and development (R&D)
• Clinical trials
• Regulatory approvals
• Marketing and advertising
  

However, once the patent expires, other manufacturers are legally allowed to produce the same medicine using the same formulation. These are known as generic versions. 

2. Lower Production and Marketing Costs

Generic drug manufacturers do not need to repeat expensive clinical trials already performed by the originator company. They also tend to spend less on:

• Branding
• Promotion
• Packaging
  

3. Healthy Market Competition

Once the original patent expires, multiple manufacturers enter the market with their own generic versions. This healthy competition naturally drives down the prices, benefiting the end consumer.

Therefore, they work in the same way and provide the same benefits as the branded medicines, making them an equal, more affordable substitute.

Are Generic Medicines Safe and Effective?

The answer is yes.

Generic medicines must meet strict regulatory standards before being made available to the public. That is, they are given approval only after conducting thorough research, and they are made up of the same active drug molecules as non-generic branded medicine. They can only be sold if they adhere to the same strict standards of quality, effectiveness and safety as the branded medicine. 

Here’s what ensures their safety and quality:

• Same Active Ingredients: It contains the same active salt composition as those in branded medicines.
• Strict Manufacturing Protocols: Only companies that follow Good Manufacturing Practices (GMP) are allowed to manufacture generic medicines.
• Approved by Health Regulators: Bodies like the FDA, CDSCO, and WHO enforce quality, potency, purity, and shelf-life standards.

Thus, when taken as per your doctor’s advice, generic alternates are as good and effective. 

Should You Consider a Generic Alternate?

There’s no one-size-fits-all answer. But for some people, switching to a generic version that is suitable may be a way to manage monthly healthcare expenses better. Here’s why:

1. Massive Savings

Generic medicines typically cost up to 50% less than non-generic ones. This can lead to significant monthly savings, especially for those on chronic medication.

2. Wider Accessibility

Lower prices make life-saving medicines more accessible to a larger population.

3. No Compromise on Quality

All generic medicines comply with strict regulatory standards, ensuring no drop in quality, safety, or efficacy.

4. Trusted by Healthcare Professionals

Doctors regularly prescribe and recommend generic medicines when appropriate.

Final Thoughts: Affordable Healthcare Starts with Informed Choices

Choosing a medicine, whether branded or generic, is a personal decision that should be guided by medical advice. Understanding what generics are, how they work, and why they cost less can help you make more informed decisions.

So the next time you shop for your prescriptions, consider exploring your options. Ask your doctor. Check the PharmEasy app.

Looking for generic alternates?
Order now

Disclaimer: PharmEasy does not recommend any particular brand or non-branded, i.e., generic medicines. The information provided here is for educational/awareness purposes only and is not intended to be a substitute for medical treatment/advice by a healthcare professional. Please consult a registered medical practitioner before consuming/altering any medication. PharmEasy does not provide any guarantee or warranty (express or implied) regarding the accuracy, adequacy, completeness, legality, reliability or usefulness of the information; and disclaims any liability arising thereof.

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Introduction

We’ve all been there…feeling sick but not sure what to do next. You might be too unwell to leave your bed, stuck in work meetings, or it’s a weekend, and your doctor isn’t available. So what do most of us do?

We start browsing our symptoms on the internet and somehow always end up convinced it’s the worst possible thing. Then comes step two, asking mom, or dadi, maybe even trying a couple of nuskhas just in case, and eventually delaying getting actual help.

And let’s be honest, neither option helps. By now, you’re left feeling confused, anxious, and still unwell. Moreover, finding the right specialist nearby, waiting for an appointment, and waiting in long queues feels like a lot when you’re already not feeling your best.

But should health really be a waiting game?

At PharmEasy, We Knew There Had to Be a Better Way

That’s why we’re proud to introduce ‘Doctor Consult’ — where you can connect with highly experienced and qualified Doctors anytime, anywhere from the comfort of your home. Whether you need expert advice urgently or just want to check in on your health, help is now just a tap away.

Our mission is to make healthcare not only easier and more affordable but also truly patient-first. From trusted medicines to lab tests and now, online Doctor consultation — we’re bringing the complete healthcare experience right to your fingertips. 

The Problem We Set Out to Solve

Healthcare shouldn’t be a waiting game. 

• Finding the right specialist at the right time (and nearby!) can be challenging.
• Waiting rooms are mostly overcrowded, and getting an appointment may even take days.
• If you’re bedridden or dealing with a tight schedule, visiting the clinic can be difficult.
• More often than not, people end up self-medicating or delaying care until things get worse.
• Immediate medical guidance can help avert many serious complications.

These pain points create a gap between people and timely medical attention. And in that gap, we saw an opportunity to make a real difference.

What Sets Doctor Consult Apart?

1. 24/7 Access to Doctors

No more wondering whether it’s the “right time” to consult. Whether it’s a 2 AM fever or a midday migraine, help is just a few taps away.

2. Free Follow-Up Consultations

We understand that recovery is a journey. That’s why we offer a free follow-up call within 7 days of your consultation, so your Doctor can check in on your progress and adjust treatment if needed. 

3. Over 20 Specialities Available

From dermatology and gynaecology to cardiology and psychotherapy, Doctor Consult connects you with experts whenever you need one. Whatever your concern, there’s a specialist ready to help.

4. Audio or Video – Your Call

Comfort matters. Choose between audio or video consultations based on what works best for you. If needed, your doctor might request a video chat if it helps with diagnosis.

5. 100% Private and Secure

Your conversations with the Doctor are private and secure, so you can talk openly without any worry.

6. Affordable Pricing

Starting at just ₹199* get expert medical advice while also saving on your travel costs and waiting time. 

7. Instant Prescriptions

Once your online Doctor consultation is over, your prescription is uploaded and saved on the PharmEasy app. This allows you to easily order your medicines in one go and have them delivered to your doorstep.

8. Consult for Family Too

Worried about your loved ones? You can use your account to book consultations for them as well. 

So whether it’s a small concern or a big question, whether you’re at home, at work, or on the go: your Doctor is now just a tap away.

How to Book Your Doctor Consultation?

Here’s how to consult a Doctor online with PharmEasy: 

1. Go to the PharmEasy app
2. Tap on the “Doctor Consult” feature
3. Choose your speciality, select audio/video consultation, and choose a preferred date and time. 

Based on your slot, you’ll be connected to a qualified Doctor without stepping outside your home.

Top Health Concerns Covered

• General Symptoms
• Skin & Hair Fall Issues
• Sexual Health Problems
• Blood Pressure & Heart Issues
• Diabetes-Related Issues
• Bone & Joint Problems
• Female-Specific Concerns
• Neurological Disorders
• Pediatric Conditions
• Digestive & Liver Issues
• Pain Management
• Eye, Ear & Throat Issues

At PharmEasy, we believe healthcare should be simple, accessible, and tailored to your needs. That’s why we’re combining the power of medicines, diagnostics and now online Doctor consultation to provide a holistic approach to your well-being.

By offering a wide range of specialities, secure consultations, and affordable prices, we are transforming the way you receive healthcare. Let’s continue to make healthcare accessible, convenient, and hassle-free, together.

Try Doctor Consult today and experience an easy way to take charge of your health. Because when it comes to your well-being, we believe timely care shouldn’t have to wait.

Book Your Online Doctor Consultation 

Disclaimer: The information provided here is for educational/awareness purposes only and is not intended to be a substitute for medical treatment by a healthcare professional and should not be relied upon to diagnose or treat any medical condition. The reader should consult a registered medical practitioner to determine the appropriateness of the information and before consuming any medication. PharmEasy does not provide any guarantee or warranty (express or implied) regarding the accuracy, adequacy, completeness, legality, reliability or usefulness of the information; and disclaims any liability arising thereof.

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Key Takeaways

• Waiting for sample collection can be stressful, especially when fasting. Hence, we launched India’s first ‘On-Time or FREE*!’ diagnostic sample collection service.
• If our technicians don’t arrive within the booked time slot, the test is free*.
• Any cost incurred on this promotion will be borne by PharmEasy. Technicians will not be pressured in any way and will not be penalised for missing the booking slot.

When we launched PharmEasy Labs, we expanded our healthcare services to diagnostics, bringing the same dedication, ease, and care from medicine to lab testing. Our goal? To continue making the whole process convenient, reliable and seamless. 

Common Challenge? Long Wait Times Can Be Frustrating!

During our research, one of the biggest pain points we encountered was the uncertainty customers face while waiting at a diagnostic centre or at home to get their samples collected on time. Often, people are on an empty stomach, hungry and just want this ordeal to get over.

Presenting: On-time Sample Collection or FREE* Test

With that in mind, we introduced a first-of-its-kind service in diagnostic testing called ‘On-time or FREE*!’ If our technicians don’t arrive within the requested time slot, the test is FREE*.

Now no more asking ‘Mera number kab aayega?’ or ‘Aur kitna time wait karein?’

How Does This Work, You Ask?

It’s simple. While booking a lab test, just choose a preferred date and time slot for your sample collection. The technician will arrive before or within the specified time slot. The samples will then be sent for processing, and reports will be generated within the timeline stated in the test. 

And now, with the ‘On-time or FREE*!’ feature, if we don’t reach you as per the scheduled time, your entire test will be on us, i.e., you will receive 100% Credits, up to Rs. 1500 in your PharmEasy wallet. When you book a lab test through the PharmEasy app, website or over a call, you can avail this feature. A few exceptions we ask you to allow are being late due to exceptional circumstances, such as rain delays, festivals, or special events, or in certain situations where a delay occurs because of incorrect delivery information being shared.  

With the launch of our latest television commercials, we’re excited to reaffirm our ‘On Time or FREE*’ promise, as when it comes to health, no one should settle for delays. Tap to watch the TVCs: 

With PharmEasy Labs, ab fasting tootegi on time. Because your time is precious, and we don’t believe in making you wait.

Late? Not in our dictionary! Toh ab morning chalegi on time…

Full Body Checkups starting at just ₹699*. Book now with PharmEasy! 

Building India’s Most Reliable Diagnostic Services

This commitment comes on the back of strong teamwork and a robust infrastructure. Ensuring sufficient technician capacity to handle peak time volumes, training to ensure adherence and game-changing tech and product innovations. 

With a robust network of over 1900 trained phlebotomists, operations in 4000+ pin codes, we are delivering an unprecedented 99%+ on-time adherence rate. 

Needless to say, our team of technicians are not pressured in any way to meet booking slot commitments and will have no financial penalties due to this feature. Any costs incurred for free* tests will be covered by PharmEasy completely.

This is one of our first attempts to delight our customers and disrupt the diagnostic category. Expect a lot more innovation from us in this space in the near future! Do give this service and us a try when you’re looking to get tested next time.

Stay tuned and healthy! 

Note:

*Subject to the applicable terms and conditions, if a lab test isn’t done in the booked time slot, the test is free*, with a 100% refund up to Rs.1500 to the customer’s PharmEasy wallet.

*Price mentioned above is applicable to 1st lab test bookings

*Applicable only on PharmEasy Labs. For complete T&Cs, please refer to our offers page on the PharmEasy platform.

Disclaimer: The information provided here is for educational/awareness purposes only and is not intended to be a substitute for medical treatment by a healthcare professional and should not be relied upon to diagnose or treat any medical condition. The reader should consult a registered medical practitioner to determine the appropriateness of the information and before consuming any medication. PharmEasy does not provide any guarantee or warranty (express or implied) regarding the accuracy, adequacy, completeness, legality, reliability or usefulness of the information; and disclaims any liability arising thereof.

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Key Takeaways

• Lab reports can be confusing. Hence, we have introduced Swasth.AI: Your FREE  personal AI assistant for smarter health insights on lab reports.
• It simplifies lab results by highlighting key points and explaining abnormal values, giving personalised health insights.
• It offers customised lifestyle, nutrition, and exercise suggestions based on your test results, helping you improve your health.
• Accessible via WhatsApp, Swasth.AI provides instant guidance and answers to your lab report queries anytime.

Introduction

At PharmEasy, we’ve always been driven by a commitment to disrupting healthcare. As we continue to innovate over the last ten years, we’re now leveraging AI in Healthcare to bring you the next level of convenience.

From easily booking tests to having samples collected from the comfort of your home, PharmEasy Labs ensures you get accurate, doctor-verified reports from 100% NABL Certified Labs. But what happens once you receive your reports?

The Common Challenge: Understanding Lab Reports

During our research, one of the biggest user pain points we came across was the uncertainty  that follows when you receive your lab test results.

It’s natural to feel confused or worried when faced with unfamiliar medical terms, parameters, and ranges. You’ll likely turn to the internet to understand what each result means, especially those that are out of range or abnormal. However, this can be confusing or overwhelming and may give conflicting or inaccurate information.

This can result in problems like self-diagnosis and misdiagnosis, adding to your stress, especially when you haven’t yet seen your doctor. The lack of immediate professional guidance makes the waiting period even more overwhelming. 

The Solution: Decoding Your Lab Test Reports

Here’s where Swasth.AI steps in: PharmEasy’s AI Assistant for Smarter Health Insights.

By providing clear, personalised insights directly on WhatsApp, we ensure that you understand your lab results clearly and help you take it easy until you meet your doctor. 

What is PharmEasy’s Swasth.AI?

Swasth.AI is a FREE AI tool designed to simplify your lab reports. From interpreting to providing personalised health information available 24×7 to support your health anytime, anywhere. This is how Swasth.AI transforms the whole experience: 

1. Expert Lab Report Analysis

Swasth.AI highlights the most important parameters to focus on. Instead of showing you all the raw data, it simplifies your lab test reports while summarising the focus areas. Moreover, it helps you with any questions you might have, making sure you fully understand your results.

2. Interpreting the Severity of Out-of-Range Values

One of the most difficult aspects of lab test reports is interpreting abnormal values. Swasth.AI doesn’t just alert you to these values; it also calculates how far a result is from the normal range, giving you valuable insights.

3. Personalised Health Insights

Swasth.AI not only gives you an update of your recent lab reports but also provides personalised health inputs based on your previous test reports. Moreover, it monitors certain trends in your health parameters over time and provides helpful tips to help you stay on the right track. For instance, it can suggest changes in lifestyle so that future health complications can be prevented. 

4. Lifestyle Support and Suggestions

Swasth.AI is very detailed in its analysis. Based on your test parameters in the lab, it gives you some lifestyle-related recommendations on nutrition, physical activity, and other wellness-related matters tailored specifically to your needs. Swasth.AI ensures that its suggestions are in accordance with your vitals, be it recommending an exercise regimen or urging you to consume more fruits and vegetables. It also helps you stay on top of your health with timely follow-ups, reminders on your upcoming lab test bookings, and updates.

5. Health Q&A

If you’re wondering how your lab test report impacts your overall health, or your lifestyle choices, you can simply drop in your question, and Swasth.AI will answer all your queries and clarify your doubts. Furthermore, it can even respond to voice notes. Users can interact with Swasth.AI in English as well as Hindi.

Please note: This is an AI-generated feature developed to encourage prompt treatment and beat misdiagnosis and associated complications. Do not delay in consulting a doctor.

How to Interact with Swasth.AI

It is easy to use Swasth.AI! Simply get in touch with the AI assistant on WhatsApp at +91 9355586897 for help once you receive your lab reports from PharmEasy. Whether you need guidance on your results or would like to get health tips tailored to you, Swasth.AI is here for you.

At PharmEasy, we believe that technology should make healthcare simpler. Swasth.AI is designed for users to easily understand their lab reports. It also offers personalised insights and actionable advice based on your test results. But don’t just hear us out; listen to our customers who’ve felt the impact of Swasth.AI for themselves. Their testimonials reflect how AI in healthcare is helping make a tangible difference in day-to-day health management.

Here’s what they have to say

• ”No need to improve anything; everything is perfect. I mostly liked recommendations for action plans, food for balance, exercise, etc.”
• “Very impressive and knowledgeable.”
• ”You help me understand my reports in layman’s language.”
• “Regarding my meal plan and exercise routine, I am very much satisfied.”

A Game-Changer in Health Management

PharmEasy is constantly striving to revolutionise the way individuals take care of their health. Swasth.AI is transforming the role of AI in healthcare by making lab report analysis smarter and accessible to all. It is an innovative solution that enables individuals to make well-informed health choices by making lab results easier to understand. It also gives suggestions on what to do next and offers personalised wellness tips.

In an information-driven world, Swasth.AI equips you with the resources you need to own your health. We aim to beat misdiagnosis and delay in seeking treatment by sharing valuable insights that may help people understand the need to consult a doctor for their health needs. Whether you’re living with a chronic disease, looking to enhance your health in general, or simply want a better understanding of your test results, Swasth.AI is the ideal partner for your healthcare journey.

References

1. Statista. Distribution of HMIS laboratory investigations conducted in India in the financial year 2022, by type [Internet]. Statista; 2022 [cited 2025 Apr 1]. Available from: https://www.statista.com/statistics/1369942/india-share-of-hmis-laboratory-tests-conducted-by-type/
2. Holloway B, Mathur A, Pathak A, Bergström A. Utilisation of diagnostics in India: a rapid ethnographic study exploring context and behaviour. BMJ Open. 2020 Nov 26;10(11):e041087. doi: 10.1136/bmjopen-2020-041087. PMID: 33243808; PMCID: PMC7692986. [cited 2025 Apr 1]. Available from: https://pmc.ncbi.nlm.nih.gov/articles/PMC7692986/

Disclaimer: The information provided here is for educational/awareness purposes only and is not intended to be a substitute for medical treatment by a healthcare professional and should not be relied upon to diagnose or treat any medical condition. The reader should consult a registered medical practitioner to determine the appropriateness of the information and before consuming any medication. PharmEasy does not provide any guarantee or warranty (express or implied) regarding the accuracy, adequacy, completeness, legality, reliability or usefulness of the information; and disclaims any liability arising thereof.

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Introduction

At PharmEasy, we want to make sure your healthcare journey is as smooth as possible. Sometimes, uploaded prescriptions might require a little clarification. In these cases, we offer a free teleconsultation with a trusted doctor from DocStat, a partner of Docon Technologies Private Limited.

Here’s How It Works

• If your uploaded prescription is invalid, incorrect or needs further clarification, our doctors will schedule a free teleconsultation for you.
• Based on your conversation with the doctor, a new prescription will be created, and then your order will be placed.

What If You Don’t Want a Consultation?

• Please write to us at care@pharmeasy.in
• You can also choose not to answer the doctor’s call.

Important Note: In the absence of a prior response, we will proceed with the consultation as planned. You may still decline the consultation by speaking directly with the doctor during the call.

What Will the Consultation Cover?

• The doctor may ask about your symptoms and medical history.
• They can explain the medication and its potential side effects.
• You can ask any questions you have about the medication or your health.
• Ultimately, the decision to have a consultation is yours.  

We hope this blog post clarifies the consultation process.

Disclaimer: The information provided here is for educational/awareness purposes only and is not intended to be a substitute for medical treatment by a healthcare professional and should not be relied upon to diagnose or treat any medical condition. The reader should consult a registered medical practitioner to determine the appropriateness of the information and before consuming any medication. PharmEasy does not provide any guarantee or warranty (express or implied) regarding the accuracy, adequacy, completeness, legality, reliability or usefulness of the information; and disclaims any liability arising thereof.

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